If item arrives damage, please convo seller with what the damage is, and a picture or two of the broken item, the box it came in and the outside packaging. We will contact you within 24 hours with furhter instructions.

Seller Misrepresented item:

Contact seller immediately after delivery of package. Let us know how it was misrepresented. We will review and contact you within 24 hours with instructions.

We do not refund for any of the following reasons:

a) Buyers remorse
b) Improper size or fit (unless we misrepresented the size)
c) Shipping to you or return postage
d) If covered by postal insurance
e) Color in pictures not exact
f) If we shipped on time, but package did not arrive on time (ie Christmas or Birthday gift)

We insure and track all packages. International packages are insure to the point that they leave the US Airport. If you want your international package insure and tracked to your door, please choose Express Mail. If you do not choose express mail for your international package, then we can only guarantee that it left the US soil, and will only insure it to that point.

If your international package does not arrive within a reasonable time, please contact your Customs or Postal Service before contacting us. Thank you!

We will report the actual value of the the package. In the USA, it is illegal to falsify the value or content of any package. Shippers in the USA can be charged with fraud if values or actual content is falsified. Please do not ask us to risk our business by asking us to be dishonest about the value of the package or what it contains.

I usually increase the contrast in my photos, so any flaws will be more pronounced.

Mint / Perfect: Self explanatory - RARE

Near Mint / Perfect: Like new - no noted flaws

Excellent: Minor flaws which do not compromise the piece

Very Good: Minor flaws, easily repairable and wearable flaws. Most items fit in this category

Good: Noted minor flaws, most likely repairable, wearable with care or after repair

Fair: Noticeable noted flaws, some significant, possibly wearable or repairable

As Found: A piece that is damaged beyond repair, recycle parts,valuable for research or for further study.

Please make sure to read policies and frequently asked questions prior to making your purchase.

Care of Sterling jewelry: Patina is what gives older silver pawn jewelry its character. That’s why in our shop, we rarel remove patina – we let the new owner decide if they want the item to show its age or to be shiny. Authentic patina increases the value of old Silver, Gold, Brass and Copper pieces. It is not verdigris.

We often get asked about resizing cuffs. We suggest that you check with a local Silver Smith to resize or reshape your cuffs and rings.

GEMSTONES: Gemstones may or may not be LAB Gemstone or a NATURAL Gemstone. Some Gemstones have been altered in a lab. Gemstones have been tested with the Presidium Gem Tester. We are not gemologists, nor do we have the refractor equipment to test for identifying stones. We do test all gemstones on the Gem Tester to verify that a stone is a gemstone. So we can guarantee a stone is a gemstone, but cannot guarantee which it is. We can easily verify some stones, but not all.

If you have questions regarding the gemstones, please convo / email us. We are happy to take a picture of us testing the gemstone, and the results on the PGT.

Here is the layaway plan that I do:

Here are the steps to lay-away:

1) Purchase the item, by clicking "other".

2) Send a Convo letting us know you want the layaway plan

3) We will send you a paypal invoice for 30% your purchase (including shipping costs). It is non refundable and must be paid upon receipt. Check payments acceptable.

4) 30 days later we will send another invoice for 30%; and then 60 days after the first payment was made we will send you another invoice for the balance.

5) We will ship the item as soon as the final payment is made. If last payment is by check, we will ship after check clears

We have a 90 day play for those items over $500

Shipping: When you place your order, we ship either same day or the next day (unless you place the order on Friday or Saturday). You will receive a tracking number immediately after shipping. The arrival time, according to the postal service, depends on the method of shipping your choose (first class, priority mail, or express mail). When the item gets into your cart, you will be give shipping options (and the price will depend on the option you choose) and the time it takes will depend your choice. Once the item leaves our hands depends on your location (we are located on the West Coast) the responsibility of the arrival time is the Postal Service. We do our best to get the item into your hands as quickly as possible.

If an agreement is made that an item can be returned, there will be a restocking fee of 20%, and no shipping fees will be reimbursed. We understand that there are some circumstances where exceptions need to be made. However, unless you contact us within 24 hours after receiving the item, and the item is returned to us within 5 days, we will not accept the return.

Victorian gold filled pieces are generally unmarked for gold content and hallmarking in the USA until after 1907. Sometimes a jeweler would mark the jewelry or the box that it came in, so many pieces are not hallmarked with their gold content. Antique & Vintage gold filled jewelry is normally 10k, 12k, or 14k in gold content. English equivalent jewelry is Rolled Gold and is usually 9ct (sometimes 15ct and 18ct).

Vintage gold filled jewelry is made from solid gold and filled with other alloys such as brass, bronze and sterling silver. Think of it like a sandwich with solid gold on the outside and a metal filling or core. Vintage gold filled wears, looks, and lasts like solid gold because its outer surface is solid gold.