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38 faqs found.
  • Creating an Account in a Web Browser Navigate in your web browser to XAPiT.com. Fill in the 4 text fields listed under “Creat...

    Creating an Account in a Web Browser


    Navigate in your web browser to XAPiT.com.


    Fill in the 4 text fields listed under “Create a New Account,” which are as follow: Email, Password, and Password Again.


    You must also click the checkbox to agree to our Terms of Service.




    To clarify on passwords our system will accept, they MUST be of at least 6 characters, but no greater than 32 characters.


    After you initially fill in those fields, you'll then be asked to fill in your First Name, Last Name, Birthday as well as your City and State or Country of residence.




    Lastly, you will be asked to upload a profile photo.




    Email Verification of Account


    The system will send an email verification to your email address you listed as your email address in the initial sign up process.


    Click that link in the email sent to verify your account and you will now be able to login and use XAPiT.

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  • Did you receive an email from XAPiT with a link to confirm a friend request, and when you click the link, you see a message that say...

    Did you receive an email from XAPiT with a link to confirm a friend request, and when you click the link, you see a message that says “Page Not Found – The page you have attempted to access could not be found”(or anything similar to this)?

    Well, you are not crazy, and there is nothing wrong with our site. The most common reason for this result is the account of the person who asked to be friends with you was banned by XAPiT for a violation, or the account was deleted by the member themselves, after they sent the friend request to you. Many scammers join the site and then ask everyone to be their friend. When we see this type of activity, we block their account until we review it. If we determine they are not legitimate accounts, we then ban them from using our platform permanently.

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  • To contact support and get the answers to your problem or concern, please send an email to SUPPORT@XAPIT.COM. We don't reply to questions...

    To contact support and get the answers to your problem or concern, please send an email to SUPPORT@XAPIT.COM. We don't reply to questions left here on the FAQ page... the comment section here is only to leave general comments about whether or not you find these FAQ's helpful.

    Please help us to serve you better and provide as much detail as you can about the situation. An email that says, "Your site don't work" is not helpful! An email that tells us where you are running into the problem, or the wording of error messages are much more helpful and will get the problem solved much quicker for both of us. Other helpful information we need in order to help...

    * Are you using a computer, or a mobile (such as a phone or tablet)?

    * If you are using a computer, what operating system is it (Windows or Mac)?

    * If you are attempting to login using an internet web browser, which one are you using?

    * If you are using a mobile app (phone or tablet), is it iOS (Apple) or Android?

    Please allow at least one full business day for a reply. We do try to get them answered faster, but sometimes we get a large number of inquiries all at once, so please be patient with us... we will get back to you as quickly as we can. We answer all inquiries in the order we receive them.

    Our Support staff work hours are - 6am to 6pm, USA Pacific Time, Monday through Friday. Our email support team does not work weekends, but occasionally you MAY receive a response on Saturday or Sunday. That's because the bosses go through the support tickets once in a while, and you might just hear back from one of them on the weekends. Dedicated bunch, they are.

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  • How to Delete Your Account Navigate to your Personal Page. Select the Settings option and select Delete Account from the...

    How to Delete Your Account


    Navigate to your Personal Page.




    Select the Settings option and select Delete Account from the menu that displays.




    Select the button that states Yes, Delete My Account to confirm deletion of your account.




    Your account will be immediately deleted and you will be logged out after the account deletion is complete. ALL posts and comments you made on the site will be deleted as well.


    If for whatever reason you are unable to delete your account, please email XAPiT Support at support@xapit.com and we will be happy to assist you.

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  • To send a friend request to another member, go to their profile page and click the "ADD FRIEND" button to the right of their profile imag...

    To send a friend request to another member, go to their profile page and click the "ADD FRIEND" button to the right of their profile image to send them a friend request.




    Friend Requesting Mutual Friends


    You can also friend request members from your friend’s current friend list by going to their profile and clicking the Friends tab that is to the right of their profile image.


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  • Browse to the member’s profile that you want to send a message to, and click the Send Message button located to the right of t...

    Browse to the member’s profile that you want to send a message to, and click the Send Message button located to the right of their profile image.



    A pop-up window will display giving you a text field to type a message to that member. There is also a window to enter a subject line.



    Click the blue Send Message button under the window and the message will be sent to that user.

    Note: If you are not friends with a member, you will not able to send them a message.

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  • It is not possible to invite your friends on Facebook (or any other social media program) DIRECTLY from XAPiT. However, there is a way to...

    It is not possible to invite your friends on Facebook (or any other social media program) DIRECTLY from XAPiT. However, there is a way to send invitations to people you know that are not already on XAPiT… here is how:

    * Login to XAPiT and click the "MORE ..." link at the right side of the teal bar near the top of the email.

    * Select “Invite”.

    * On the page that appears, you can invite up to (10) people by entering their email addresses in the box using the instruction at the top of the page. If you wish to invite more than (10) people, you will need to repeat this process with up to (10) email addresses each time you do it. When you have entered the email addresses and entered the custom message you want to send, make sure you check the box under the Custom Message box, then finally, click the blue “Send Invites” button.

    Have fun!

    The XAPiT Support Team

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  • To change your password on XAPiT if you KNOW your password but wish to change it for any reason, first login with your old password and t...

    To change your password on XAPiT if you KNOW your password but wish to change it for any reason, first login with your old password and then...

    Click to go to your Personal Page.




    Click Settings next to your profile image and click to go to the Change Password




    Enter your old password and new password.


    Click Change Password.




    Please contact XAPiT Support if you are having any problems with that process.

  • Creating an Account on the iOS app for Apple Devices Go to the App Store and search for XAPiT and download the app Launch the XAPi...

    Creating an Account on the iOS app for Apple Devices


    Go to the App Store and search for XAPiT and download the app




    Launch the XAPiT app from your phone


    Click the Sign Up button on the LOWER LEFT-HAND CORNER.




    Fill in the given fields on the page that it displays on the next page as well ars the checkbox required for accepting the Terms of Service. Those items are listed here: Email Address, Password, Password Again, and Timezone.




    To clarify on passwords our system will accept, they MUST be of at 6 characters.


    Click to continue.


    Fill in your first name, last name and birthday as well as your city and state or country of residence and click the button to continue again.




    Next, you will be asked to upload a profile image, click to save it, and a pop up will display saying that your account still requires email authentication.




    Email Verification


    The system will send an email verification to your email address you listed as your email address in the initial sign up process.


    Click that link in the email sent to verify your account and you will now be able to login and use XAPiT

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  • To edit your profile, go to your profile page. Then, click the “Update Info” link just under your name and just to the right ...

    To edit your profile, go to your profile page. Then, click the “Update Info” link just under your name and just to the right of your round photo. Scroll down to the option you wish to update and make the change by opening the GLOBE SYMBOL above the field you wish to update. Then select the group of people that you want to see that field information. If you wish to update more than one item, repeat this process for each item listed.

    When finished updating, scroll all the way to the bottom and click the blue “Save” button. You should now have the correct information showing when you return to your profile page. If not, refresh your internet browser and then see if the info is correct.

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  • If you would like to make a change to your name, email address or username, please follow the instructions shown below. Changing ...

    If you would like to make a change to your name, email address or username, please follow the instructions shown below.


    Changing Your Name:


    Navigate to your Personal Page.




    Select the blue Update Info button that’s to the right of your profile photo.




    You will be directed to an area which has text input areas for your first name, last name, and other personal information that you can choose if you like.




    After editing the text input for your first name and/or last name, scroll to the bottom of the page and click the Save button.




    Changing Your Email Address and Username/ Profile Address:


    Navigate to your Personal Page.




    Select and expand the Settings located to the right of your profile image, then click General.




    You will be directed to a page where you will be able to change your Email Address and your Profile Address/Username.


    After making those changes, click the save button on the bottom of the page and your changes will take effect immediately.


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  • If you forgot your password, no worries! You will need to go through the following steps to reset your password. Please keep in mind...

    If you forgot your password, no worries! You will need to go through the following steps to reset your password. Please keep in mind you will need access to your email address to complete this process.


    Go to the Forgot Password link that’s displayed directly under the sign in area located in the top right corner of the XAPiT landing page.




    For easy access, this is the direct link to that item: https://xapit.com/user/auth/forgot


    On the page that you are directed to, you will enter your email address that is associated with your account and click "Send Email". An email will be sent to you with a link to reset your password. Make sure you check your junk and spam folders, just in case!




    Click the link listed in the email and you will be redirected back to XAPiT.com where you will be able to set a new password.




    To clarify, passwords our system will accept MUST be at least 6 characters.


    You will now be able to login to the site with your newly created password.


    If you are still unable to sign in to your account, please contact XAPiT Support by emailing us at support@xapit.com

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  • Creating an Account on the Google Play store for Android Devices Go to the Google Play Store and search for XAPiT and download the app...

    Creating an Account on the Google Play store for Android Devices


    Go to the Google Play Store and search for XAPiT and download the app




    Launch the XAPiT app from your phone once it is downloaded and installed.


    Click the Sign Up button on the LOWER RIGHT HAND CORNER.




    Fill in the given fields on the page that it displays on the next page as well as the checkbox required for accepting the Terms of Service. Those items are listed here: Email Address, Password, Password Again, and Timezone.




    To clarify on passwords our system will accept, they MUST be of at least 6 characters.


    Click to continue.


    Fill in your first name, last name and birthday as well as your city and state or country of residence and click the button to continue again.




    Next, you will be asked to upload a profile image, click to the checkbox in the upper right hand corner to save it, and a pop up will display saying that your account still requires email authentication.




    Email Verification


    The system will send an email verification to your email address you listed as your email address in the initial sign up process.


    Click that link in the email sent to verify your account and you will now be able to login and use XAPiT.

  • The below process outlines how to delete a message thread between yourself and another user: Navigate to your Messages, by clicking th...

    The below process outlines how to delete a message thread between yourself and another user:


    Navigate to your Messages, by clicking the envelope icon located towards the top right side of the page




    Go to the message thread in question that you want to delete and click the Delete text link in the upper right-hand corner of the message window.




    A pop-up window will appear and you will be asked to confirm the deletion by selecting the blue Delete button again. After clicking the "Delete" button, the entire message will be deleted and unrecoverable.


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  • To share a post from someone’s else’s profile to your own, you will first need to make sure your settings have this feature a...

    To share a post from someone’s else’s profile to your own, you will first need to make sure your settings have this feature activated. Here’s how…

    Go to the SETTINGS page (looks like a “gear” symbol at the top right corner of the XAPiT page). Click “Privacy”. Scroll to the section marked “Recent Activity Privacy”, then find the option marked “Shared” and make sure there is a check in the box to the left of “Shared”. Finally, scroll down to the bottom of the page and click the blue “Save Changes” button. Sharing the posts of other members to your profile should now work perfectly!

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  • To post something on XAPiT, here are the step-by-step instructions (see the image below for visual reference):Step 1. Enter the text in t...

    To post something on XAPiT, here are the step-by-step instructions (see the image below for visual reference):

    Step 1. Enter the text in the space provided where it says, “Post Something”.

    Step 2. Select a colored background, if desired. If not, skip this step.

    Step 3. Select one of the 6 icons shown if you wish to customize the post. The 6 icons, from left to right, are: “Tag Friends”, “Emoticons”, “Add a Link” (like a YouTube video or news article), “Add a Photo”, “Post a Sticker”, and “Add a Video”. If you do not wish to add one of these, skip this step.

    Step 4. Decide who you want to see your post. Choices are “Everyone”, “Friends and Networks”, “Friends Only”, “Only Me”, and “Custom” (you get to select individual members who can see the post)

    Step 5. When you are satisfied that your post is the way you want it, click the “Share” button.

    Your post is now visible to the people you chose in Step #4. Enjoy!

     

     

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  • Navigate to the groups page by clicking Groups in the navigation bar. Next, click to view your own groups by clicking on the link tex...

    Navigate to the groups page by clicking Groups in the navigation bar.




    Next, click to view your own groups by clicking on the link text for My Groups.




    Once, you have successfully navigated to and chosen your group from which to approve new member requests to, click to go to the Members tab, and then click on the link text for See Waiting




    From there you will be able to view anyone who has requested member to join your group.


    To approve or reject any member who has requested to join, simply click to approve or reject their request that will display to the right of their profile and they will be granted membership to your group.


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  • Disclaimer and Scam Information Users should be aware of potential scammers. We ask that you use caution when communicating with other u...

    Disclaimer and Scam Information

    Users should be aware of potential scammers. We ask that you use caution when communicating with other users who you do not know personally. If another user of the site asks for money, wishes to engage in wire transfers or engages in conversation that is inappropriate, please discontinue all correspondence with that party and contact XAPiT Support immediately by either private message or email at support@xapit.com


    Due to the volume of user accounts, it is impossible to completely confirm the integrity of every user account created. Therefore, users are urged to use caution when communicating with other users you may not know personally. We encourage you to use common sense in these matters.


    Helpful Tips to Avoiding Scams:


    Never provide personal or bank information over messaging or phone.

    Never wire funds to another user. Any user who requests wire funds or the like is a scam.


    What To Do If You Believe You've Been Scammed:

    Stop all contact with the scammer immediately.

    Contact XAPiT Support immediately by either private message or email at support@xapit.com and provide us with all correspondence.


    Other Helpful Information:


    The Federal Trade Commission has a helpful website with information about avoiding scams. Check it out here: https://www.consumer.ftc.gov/features/scam-alerts

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  • To remove another member from your friends list: Go to your Personal Page Click the Friends link on the lower navigation bar that&...

    To remove another member from your friends list:


    Go to your Personal Page




    Click the Friends link on the lower navigation bar that’s to the right of your profile image.




    Locate the member you want to remove from your friends and click the Remove Friend hyperlink to the right of their profile card which displays their profile image.


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  • To block another user from contacting you, you must go to their profile and click on the blue Others button that’s to the right of ...

    To block another user from contacting you, you must go to their profile and click on the blue Others button that’s to the right of their profile image. Once expanded, there will be an option that says Block Member... click that option.




    Once selected, it will ask you to confirm the block. Once confirmed, that person will be added to your blocked members and no longer be able to contact you.




    Another method to block a member that you have been messaging with is through the Block Member link in the upper right-hand corner in the message window.


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