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  • We do have many security features in place that prevent a great many fake profiles, like the ones you mention. However, some still get th...
    We do have many security features in place that prevent a great many fake profiles, like the ones you mention. However, some still get through, so we are constantly looking for those so we can get rid of them. One way that helps immensely is to have our users report these fake profiles to us.

    A new feature recently launched on XAPiT (web-based only… this feature does not work on the mobile apps at this time) is the ability for any member to “Mark as Spam” anyone who asks to be friends that you do not know or feel safe with. You can select to decline the friend request, then click the “Mark as Spam” button that appears after you decline them. This tags that member’s account negatively, and if enough people use this feature, that member will be banned from the XAPiT site for at least 24 hours, and possibly up to a lifetime ban. In addition, using this feature will block that person from being able to ask you to be friends again.

    All members can also block any other member from their account, unless the member has made their profile “private”, in which case only their friends can view their posts and personal info. Here is the link with instructions on how to block someone: https://xapit.com/faq/view/16/10/13/0/how-to-block-another-member. Using this option does not prevent the blocked person from asking you again to be friends. It only blocks them from being able to see your profile information and posts.
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  • We research all reports we receive about fraudulent accounts and/or scammers. If we find they are fake accounts, they will be banned imme...
    We research all reports we receive about fraudulent accounts and/or scammers. If we find they are fake accounts, they will be banned immediately.

    BUT... for us to do anything about problem accounts or posts, we need our members to send us details on the perceived violation, including the actual link of the offender’s profile page so we can research the report and take action if necessary.

    Without detailed info, we cannot ban or suspend the offenders. We are sure you can appreciate that we cannot take corrective action against a member without detailed information on why we took action to punish the reported member(s).

    Please provide us as much information as possible, including any messages exchanged with the offending member(s). Please send the information to SUPPORT@XAPIT.COM and we will review your report thoroughly.
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  • To block another user from contacting you, you must go to their profile and click on the blue Others button that’s to the right of ...

    To block another user from contacting you, you must go to their profile and click on the blue Others button that’s to the right of their profile image. Once expanded, there will be an option that says Block Member... click that option.




    Once selected, it will ask you to confirm the block. Once confirmed, that person will be added to your blocked members and no longer be able to contact you.




    Another method to block a member that you have been messaging with is through the Block Member link in the upper right-hand corner in the message window.


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  • Disclaimer and Scam Information Users should be aware of potential scammers. We ask that you use caution when communicating with other u...

    Disclaimer and Scam Information

    Users should be aware of potential scammers. We ask that you use caution when communicating with other users who you do not know personally. If another user of the site asks for money, wishes to engage in wire transfers or engages in conversation that is inappropriate, please discontinue all correspondence with that party and contact XAPiT Support immediately by either private message or email at support@xapit.com


    Due to the volume of user accounts, it is impossible to completely confirm the integrity of every user account created. Therefore, users are urged to use caution when communicating with other users you may not know personally. We encourage you to use common sense in these matters.


    Helpful Tips to Avoiding Scams:


    Never provide personal or bank information over messaging or phone.

    Never wire funds to another user. Any user who requests wire funds or the like is a scam.


    What To Do If You Believe You've Been Scammed:

    Stop all contact with the scammer immediately.

    Contact XAPiT Support immediately by either private message or email at support@xapit.com and provide us with all correspondence.


    Other Helpful Information:


    The Federal Trade Commission has a helpful website with information about avoiding scams. Check it out here: https://www.consumer.ftc.gov/features/scam-alerts

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