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27 faqs found.
  • Did you receive an email from XAPiT with a link to confirm a friend request, and when you click the link, you see a message that say...

    Did you receive an email from XAPiT with a link to confirm a friend request, and when you click the link, you see a message that says “Page Not Found – The page you have attempted to access could not be found”(or anything similar to this)?

    Well, you are not crazy, and there is nothing wrong with our site. This message occurs when the member’s account you clicked on has been banned or deleted sometime after the period from when they asked to be your friend and before you click the link in our automated email.

    This removal may have been our system locking out the account for a violation of our Terms of Service, or the member themselves may have decided to close their own.

    The XAPiT Team

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  • It is not possible to invite your friends on Facebook (or any other social media program) DIRECTLY from XAPiT. However, there is a way to...

    It is not possible to invite your friends on Facebook (or any other social media program) DIRECTLY from XAPiT. However, there is a way to send invitations to people you know that are not already on XAPiT… here is how:

    * Login to XAPiT and click the "MORE ..." link at the right side of the teal bar near the top of the email.

    * Select “Invite”.

    * On the page that appears, you can invite up to (10) people by entering their email addresses in the box using the instruction at the top of the page. If you wish to invite more than (10) people, you will need to repeat this process with up to (10) email addresses each time you do it. When you have entered the email addresses and entered the custom message you want to send, make sure you check the box under the Custom Message box, then finally, click the blue “Send Invites” button.

    Have fun!

    The XAPiT Support Team

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  • We do have many security features in place that prevent a great many fake profiles, like the ones you mention. However, some still get th...
    We do have many security features in place that prevent a great many fake profiles, like the ones you mention. However, some still get through, so we are constantly looking for those so we can get rid of them. One way that helps immensely is to have our users report these fake profiles to us.

    A new feature recently launched on XAPiT (web-based only… this feature does not work on the mobile apps at this time) is the ability for any member to “Mark as Spam” anyone who asks to be friends that you do not know or feel safe with. You can select to decline the friend request, then click the “Mark as Spam” button that appears after you decline them. This tags that member’s account negatively, and if enough people use this feature, that member will be banned from the XAPiT site for at least 24 hours, and possibly up to a lifetime ban. In addition, using this feature will block that person from being able to ask you to be friends again.

    All members can also block any other member from their account, unless the member has made their profile “private”, in which case only their friends can view their posts and personal info. Here is the link with instructions on how to block someone: https://xapit.com/faq/view/16/10/13/0/how-to-block-another-member. Using this option does not prevent the blocked person from asking you again to be friends. It only blocks them from being able to see your profile information and posts.
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  • To remove friends on your profile, here’s how: Navigate to your profile by clicking the 3 horizontal bars in the upper left hand...

    To remove friends on your profile, here’s how:

    1. Navigate to your profile by clicking the 3 horizontal bars in the upper left hand corner. Then click on your profile image thumbnail photo.
    2. Scroll down and click "Add Friend" where your friends are displayed.

    3. Along the top there will be list for "suggestions, search, requests, friends, etc." Click on "FRIENDS". There you will see all your friends.

    4. To remove any one of your friends from there, click the 3 horizontal dots to the right of their profile and select "Remove Friend". Repeat this step for all other friends you wish to remove.
    That should do it!
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  • To share a post from someone’s else’s profile to your own, you will first need to make sure your settings have this feature a...

    To share a post from someone’s else’s profile to your own, you will first need to make sure your settings have this feature activated. Here’s how…

    Go to the SETTINGS page (looks like a “gear” symbol at the top right corner of the XAPiT page). Click “Privacy”. Scroll to the section marked “Recent Activity Privacy”, then find the option marked “Shared” and make sure there is a check in the box to the left of “Shared”. Finally, scroll down to the bottom of the page and click the blue “Save Changes” button. Sharing the posts of other members to your profile should now work perfectly!

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  • The iOS and Android apps do not switch from portrait mode when using the app itself. If you login using your favorite web browser (Chrome...

    The iOS and Android apps do not switch from portrait mode when using the app itself. If you login using your favorite web browser (Chrome, Edge, Safari, or Firefox), the screen will rotate when logged in using a web browser.

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  • We research all reports we receive about fraudulent accounts and/or scammers. If we find they are fake accounts, they will be banned imme...
    We research all reports we receive about fraudulent accounts and/or scammers. If we find they are fake accounts, they will be banned immediately.

    BUT... for us to do anything about problem accounts or posts, we need our members to send us details on the perceived violation, including the actual link of the offender’s profile page so we can research the report and take action if necessary.

    Without detailed info, we cannot ban or suspend the offenders. We are sure you can appreciate that we cannot take corrective action against a member without detailed information on why we took action to punish the reported member(s).

    Please provide us as much information as possible, including any messages exchanged with the offending member(s). Please send the information to SUPPORT@XAPIT.COM and we will review your report thoroughly.
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  • We can assure you that XAPiT is safe. On the sign in page, and on all other pages, you will see a padlock symbol at the beginning of the ...

    We can assure you that XAPiT is safe. On the sign in page, and on all other pages, you will see a padlock symbol at the beginning of the browser bar next to our website (see image below with the red circle around it). This padlock shows that our site is secure, and our security certificate is current.

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  • Navigate to the groups page by clicking Groups in the navigation bar. Next, click to view your own groups by clicking on the link tex...

    Navigate to the groups page by clicking Groups in the navigation bar.




    Next, click to view your own groups by clicking on the link text for My Groups.




    Once, you have successfully navigated to and chosen your group from which to approve new member requests to, click to go to the Members tab, and then click on the link text for See Waiting




    From there you will be able to view anyone who has requested member to join your group.


    To approve or reject any member who has requested to join, simply click to approve or reject their request that will display to the right of their profile and they will be granted membership to your group.


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  • If you’ve ever received a friend request from another user and chosen to ignore or decline it, the member who sent you the friend r...

    If you’ve ever received a friend request from another user and chosen to ignore or decline it, the member who sent you the friend request, will not be notified that you declined their friend request. However, they will be able to send you another friend request in the future.

    On the other hand, you choose to take no action on the request, they will be unable to send you another friend request.

    When they view your profile, it will display to them that they may cancel the friend request, or that a friend request is currently pending, at least until you either officially ignore or accept the request.

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  • How to Delete Your Account Navigate to your Personal Page. Select the Settings option and select Delete Account from the...

    How to Delete Your Account


    Navigate to your Personal Page.




    Select the Settings option and select Delete Account from the menu that displays.




    Select the button that states Yes, Delete My Account to confirm deletion of your account.




    Your account will be immediately deleted and you will be logged out after the account deletion is complete. ALL posts and comments you made on the site will be deleted as well.


    If for whatever reason you are unable to delete your account, please email XAPiT Support at support@xapit.com and we will be happy to assist you.

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  • If you would like to make a change to your name, email address or username, please follow the instructions shown below. Changing ...

    If you would like to make a change to your name, email address or username, please follow the instructions shown below.


    Changing Your Name:


    Navigate to your Personal Page.




    Select the blue Update Info button that’s to the right of your profile photo.




    You will be directed to an area which has text input areas for your first name, last name, and other personal information that you can choose if you like.




    After editing the text input for your first name and/or last name, scroll to the bottom of the page and click the Save button.




    Changing Your Email Address and Username/ Profile Address:


    Navigate to your Personal Page.




    Select and expand the Settings located to the right of your profile image, then click General.




    You will be directed to a page where you will be able to change your Email Address and your Profile Address/Username.


    After making those changes, click the save button on the bottom of the page and your changes will take effect immediately.


  • If you forgot your password, no worries! You will need to go through the following steps to reset your password. Please keep in mind...

    If you forgot your password, no worries! You will need to go through the following steps to reset your password. Please keep in mind you will need access to your email address to complete this process.


    Go to the Forgot Password link that’s displayed directly under the sign in area located in the top right corner of the XAPiT landing page.




    For easy access, this is the direct link to that item: https://xapit.com/user/auth/forgot


    On the page that you are directed to, you will enter your email address that is associated with your account and click "Send Email". An email will be sent to you with a link to reset your password. Make sure you check your junk and spam folders, just in case!




    Click the link listed in the email and you will be redirected back to XAPiT.com where you will be able to set a new password.




    To clarify, passwords our system will accept MUST be at least 6 characters.


    You will now be able to login to the site with your newly created password.


    If you are still unable to sign in to your account, please contact XAPiT Support by emailing us at support@xapit.com

  • Creating an Account on the Google Play store for Android Devices Go to the Google Play Store and search for XAPiT and download the app...

    Creating an Account on the Google Play store for Android Devices


    Go to the Google Play Store and search for XAPiT and download the app




    Launch the XAPiT app from your phone once it is downloaded and installed.


    Click the Sign Up button on the LOWER RIGHT HAND CORNER.




    Fill in the given fields on the page that it displays on the next page as well as the checkbox required for accepting the Terms of Service. Those items are listed here: Email Address, Password, Password Again, and Timezone.




    To clarify on passwords our system will accept, they MUST be of at least 6 characters.


    Click to continue.


    Fill in your first name, last name and birthday as well as your city and state or country of residence and click the button to continue again.




    Next, you will be asked to upload a profile image, click to the checkbox in the upper right hand corner to save it, and a pop up will display saying that your account still requires email authentication.




    Email Verification


    The system will send an email verification to your email address you listed as your email address in the initial sign up process.


    Click that link in the email sent to verify your account and you will now be able to login and use XAPiT.

  • The below process outlines how to delete a message thread between yourself and another user: Navigate to your Messages, by clicking th...

    The below process outlines how to delete a message thread between yourself and another user:


    Navigate to your Messages, by clicking the envelope icon located towards the top right side of the page




    Go to the message thread in question that you want to delete and click the Delete text link in the upper right-hand corner of the message window.




    A pop-up window will appear and you will be asked to confirm the deletion by selecting the blue Delete button again. After clicking the "Delete" button, the entire message will be deleted and unrecoverable.


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  • To remove another member from your friends list: Go to your Personal Page Click the Friends link on the lower navigation bar that&...

    To remove another member from your friends list:


    Go to your Personal Page




    Click the Friends link on the lower navigation bar that’s to the right of your profile image.




    Locate the member you want to remove from your friends and click the Remove Friend hyperlink to the right of their profile card which displays their profile image.


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  • To block another user from contacting you, you must go to their profile and click on the blue Others button that’s to the right of ...

    To block another user from contacting you, you must go to their profile and click on the blue Others button that’s to the right of their profile image. Once expanded, there will be an option that says Block Member... click that option.




    Once selected, it will ask you to confirm the block. Once confirmed, that person will be added to your blocked members and no longer be able to contact you.




    Another method to block a member that you have been messaging with is through the Block Member link in the upper right-hand corner in the message window.


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  • There are a few ways to contact support, the most effective way being emailing in to support@xapit.com All the ways to contact support...

    There are a few ways to contact support, the most effective way being emailing in to support@xapit.com


    All the ways to contact support are listed below:


    Emailing in to support@xapit.com


    Private messaging the XAPiT Support account




    Contact link, which has been listed at the bottom of the XAPiT.com




    Ask a Question, which is listed on the FAQ page.




    Whenever you use any of these contact methods, please include your name and email address so that we'll be able to get back to and answer your questions or concerns.

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  • Browse to the member’s profile that you want to send a message to, and click the Send Message button located to the right of t...

    Browse to the member’s profile that you want to send a message to, and click the Send Message button located to the right of their profile image.




    A pop-up window will display giving you a text field to type a message to that member. There is also a window to enter a subject line.




    Click the blue Send Message button under the window and the message will be sent to that user.


    Note: If you are not friends with a member, you will not able to send them a message.

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  • To send a friend request to another member, go to their profile page and click the "ADD FRIEND" button to the right of their profile imag...

    To send a friend request to another member, go to their profile page and click the "ADD FRIEND" button to the right of their profile image to send them a friend request.




    Friend Requesting Mutual Friends


    You can also friend request members from your friend’s current friend list by going to their profile and clicking the Friends tab that is to the right of their profile image.


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